Account Management

H2cryptO will retain some of your personal information for a minimum of five years or as necessary to comply with H2cryptO legal obligations, prevent fraud, or resolve disputes as outlined in the H2cryptO Privacy Policy and Terms of Service.

a. Please navigate to the “Settings” module on the left-hand side of the H2cryptO exchange.

change my password
b. If you would like to change your password, 2FA verification will need to be completed to change the password.
c. Once the code has been inserted into the text box, please type the new password twice to confirm.
Note: Please do not use a password that is used on another website for protection.
d. User will then be logged out of H2cryptO to confirm the password has been changed.

If you have lost access or have been locked out of your H2cryptO account, there are a few steps involved with account recovery:
a. Make sure you are receiving all H2cryptO notifications via email.

b. Keep your two-factor authentication (2FA) updated and functional. If you have recently switched mobile phones, move your 2FA Google Authenticator key to the new phone. 2FA Google Authenticator should be used for increased account security.

c. Complete any pending identity verifications.

d. Expect payments to take the maximum number of days indicated when making a deposit or withdrawal.

a. When you log in with a new device with an H2cryptO account, you will receive a confirmation email.

b. Open the email and click the confirmation link.
Note: If you never received the email, look in your spam, junk, or trash folders. You may need to add H2cryptO (contact@H2cryptO.io) to your contacts so our emails won’t be flagged as junk. If Gmail is your email provider, you may have stored the message in the Social or Promotional tabs. To search for the message in your inbox, use the terms “New Device Confirmation.” If the link doesn’t work or you get a message indicating it has expired, there may have been too many logins attempts before the device was confirmed. Every time you confirm a device, we send you a new email, so wait until you have received all of the emails and click the link in the most recent email. You must start and complete this confirmation process on the same device in the same location.<

c. Once confirmed, please navigate to our login page and insert your Email, Password, and 2FA password from your mobile device.

How do I authorize

d. Your new device laptop/workstation/tablet should now be authorized to log in.

If you inherit or become the new owner of a deceased family member’s H2cryptO account, we can transfer the assets. Contact us through our website and include the following documents:

a. Death Certificate

b. Last Will and Testament and Probate Documents (Probate, Letters Testamentary, Letters of Administration, Affidavit for Collection of Small Estate Affidavit).

c. Current, valid government-issued photo identification of the person(s) named in the letters.

d. A letter signed by the person(s) named in the Probate Documents instructing H2cryptO on what to do with the account’s balance.

If any documents are missing, let us know so we can assist you. If you are unfamiliar with H2cryptO or digital currency in general, we are here to answer any questions you have and walk you through the process. Remember that the required documentation and procedures may differ depending on your region, residence, and individual situation. If we need additional information, we will request it via email.

Can I name a beneficiary on my H2cryptO account?

Yes, you can contact your estate planning attorney to name a beneficiary for your H2cryptO funds. Like most other assets, the beneficiary of the H2cryptO account would receive ownership for the funds within the account to be transferred according to your will or other arrangements made with your legal counsel. Although you cannot name a beneficiary directly in your H2cryptO account, we would follow our standard ownership transfer procedures in the event of your death.

Sometimes you may be asked to verify a device that has already been verified. This can occur if you clear your browser’s cache after verifying the device. It can also occur if you’re using a different browser than you were using in the first verification, using “private browsing” or “incognito” mode, or using a VPN service or the TOR network. In these cases, you can verify the device again.

If problems persist with the reauthorization of an H2cryptO account, please contact our client service department. H2cryptO will ask for two forms of identification to help verify the account. After the account has been restored to default, an H2cryptO client will have the ability to log in and reconfigure 2FA settings for account protection.

H2cryptO account, contact us to have the account temporarily disabled or changed for security purposes.

You will need the following to regain access:

a. The original password for your H2cryptO account

b. Access to your two-factor authentication app and the 6-digit code

c. The mobile phone number associated with your H2cryptO account

d. Two forms of identification to verify your association with the account. This could be a driver’s license, passport, or utility bill in your name.

Note: It may take time to verify your identity. You must be in possession of the mobile phone associated with your account so that we can change the email address in our system. If you don’t have the phone, contact us.

You will need to provide the following documentation:

a. Death Certificate

b. Last Will and Testament. We may also ask for an Affidavit for Collection, probate, or other legal documents.

c. Current ID of the new account owner.

d. A letter signed by the person(s) named in the probate’s legal documents asking to transfer the account.

Depending on your region, residence, and circumstances, we may request other documents via email. We currently don’t allow account owners to assign a beneficiary to their account.

Downloading the H2cryptO App enables the ability to:

  1. Select different cryptocurrencies.
  2. View charts, orders, and trade history.
  3. Place orders

 

The portfolio allows you to: 

  1. View your wallets, where you can find instructions to deposit or withdraw.
  2. See your portfolio overview, including available balance and owned cryptos

 

Orders allow you to: 

  1. See filled and open orders

 

Profile allows you to: 

  1. Manage linked accounts and account settings information

 

With the H2cryptO app, you can:

  1. Sign up for a new H2cryptO account
  2. Manage an address book
  3. View the transaction hash for a cryptocurrency transfer.
  4. Directly convert USD to USDT.
  5. Place a Stop Limit Order.
  6. Zoom in/out on charts.
  7. Access advanced charting tools like moving averages and exponential moving average
  8. View more than ten filled orders on the Trade page, which are accessed from the Market Selector.
  9. View more than 30 transactions per wallet

2FA is not required for login however, it is highly encouraged for your account security. 2FA is mandatory for Cryptocurrency or Fiat withdrawals.  

Using Two Factor Authentication (2FA) is a great way to ensure the security of your H2cryptO exchange account. This additional layer of protection uses a mobile device app that provides a randomly generated six-digit code (key) that augments your password.

If a new phone is purchased, the Google Authenticator key will be necessary to export into the new device.

a. Open the Google Authenticator App on your old mobile device.

b. Go to options in the upper right-hand corner (3 dots) and select “Export Accounts.”

c. Verify your identity and choose the account you wish to transfer from, and click next.

d. Download the Google Authenticator onto the new mobile device.

e. Open the Google Auth App and tap on the same option in the upper right-hand corner (3 dots).

f. Please select “Import” and scan the QR code from the old mobile device.

g. Tap on done for both devices.

h. login to your H2cryptO account and confirm the 2FA code on a new mobile device.

2FA is not required for login however, it is highly encouraged for your account security. 2FA is mandatory for Cryptocurrency or Fiat withdrawals.  

a. Select the “Account Settings” tab on the bottom left-hand corner of the app.

b. Next select the “Security” option.

c. Now select the option for “Two Factor Auth Settings”.

d. Next, please copy the bar code and place it into your “Google Authenticator” app. This allows for an additional layer of security to protect your account.

e. Please make sure to backup your “Google Authenticator” code and any passwords in the event that the phone is lost or needs to be transferred. Here is a link for instructions:
https://blockspot.io/backup-google-authenticator/

a. Open Google Authenticator and add a new seed by selecting the red plus in the bottom right corner.

b. Select Enter a provided key from the menu and enter the account name with a description of your H2cryptO account.

c. Enter the seed into the field for the key.

HTTPS 

H2cryptO uses an up-to-date HTTPS certificate. Your browser will automatically confirm this by displaying a lock in the upper left-hand corner of your web app address bar. Certificates protect you from eavesdropping on your connection by ensuring that whatever transactions you make on H2cryptO remain private and secure.

Password Policy 

We do not allow a weak password for your protection. We ask for so many characters because it will be that much harder for anyone else but you to guess. A secure password requires a combination of lower case and upper case letters, numbers, and special characters, thus ensuring that no one can brute force it.

Two-Factor Authentication (2FA) 

Having your accounts protected by 2FA is a safeguard that further enhances your password’s effectiveness adding a second layer that you must confirm when you log in, usually tied to your mobile device. The best practice is to set up two-factor authentication via Google Authenticator. The way it works is, after set-up, by scanning a Q.R. code within your profile, a random number is constantly generated by these apps that you have to tie in when logging in to your account. It is a simple and effective approach to ensure that no one with your username and password can log into your account..

Pin lock for our app on your mobile device is highly encouraged.

We put the option in place for the iPhone and Android phone applications to have a four-digit pin code when the app starts up. If you lose your mobile device, this available option is a much more secure environment for the H2crypto app. 2FA is simply another layer of protection.

Email Security

Phishing emails are a common way cybercriminals gain access to accounts.

H2cryptO Bookmark   

We strongly recommend our clients bookmark https://www.h2crypto.io/ in your browser and only use this link to access your H2cryptO account. If you ever receive any SMS text messages or emails about your H2cryptO account, always use the bookmark to navigate your H2cryptO account.

Lock Down Your Mobile Account

SIM swapping is an attack vector commonly used among cybercriminals to access your mobile phone through your mobile provider.

When in doubt, contact H2cryptO customer support:

Fraudulent client service support numbers and websites are an ongoing threat. Please be cautious with any information you find via forums, social media, and Google Ads. Remember that H2cryptO will never directly call you. We will send an email to schedule appointments for troubleshooting and resolving issues.

As noted within our policy, please remember that H2cryptO will never: 

  • Contact you for your password, 2-step verification codes, or email access
  • Contact you to install remote sign-in or remote support software on your computer
  • Contact you and request to send money for resolving issues with your account
  • Contact you directly to handle account support or troubleshooting issues

H2cryptO strongly recommends the use of password manager software such as 1Password or LastPass to protect your account. These password managers can generate random, unique passwords for your account. It can also auto-fill in passwords for you while preventing phishing attacks.

If 1Password or Last Pass cannot be used for protection, we advised using a long, random password unique to your H2cryptO account. Our password policy requires at least 12 characters. Please do not use passwords from other websites, especially your email account. H2cryptO suggests not to choose a phrase from a book or a movie as hackers have access to sophisticated databases of such quotes.

choose a good password

To reset your password, follow these steps:
a. Open your browser and click login on the H2cryptO website.

b. Click Forgot Password.

reset my password

c. Please input the email of the original account signed up for with H2cryptO.

a. Log into your account.

b. Click the “Settings” cog wheel module on the left-hand side of the H2cryptO exchange.

c. Select the Security tab.

security key

e. Please download your preferred 2FA application. We suggest Google Authenticator software be downloaded to the mobile device.

f. Open the 2FA application and take a screenshot of the QR code displayed.

g. Please remember to save the “Secret Key.” The “Secret key” will be needed if your mobile device is lost, and 2-Factor Authentication such as Google Authenticator is not available to access your account.

Note: Do not take a screenshot of the “Secret Key” on the mobile device. Please write it down and store it in a safe place.

h. Enter the six-digit code below the “Secret Key.”

i. Click Submit or tap Continue.

j. If you have any issues, contact H2cryptO through email or LIVE support number.
Note: Please remember that H2cryptO will never contact you directly in the event of any emergency. Thank you.

2FA is not required for login however, it is highly encouraged for your account security. 2FA is mandatory for Cryptocurrency or Fiat withdrawals.  

Two-factor Authentication (2FA) maintains an additional layer of protection for your H2cryptO account. Google Authenticator, a 2FA app available for download on Android/iOS can be used for this purpose. Once installed you will need to connect the spp to your H2cryptO account. Once 2FA has been enabled on your account, you must enter your password (the first factor) and your 2FA code (the second factor) when signing in to your H2cryptO account.

2FA codes are connected with a specific device (your mobile phone) or your phone number. For backup purposes, a security key can be saved to provide alternate access if the mobile device has been lost. H2cryptO recommends not to take a screenshot of the key and store it on the mobile device used to log in to your H2cryptO account. Instead, write the key down and store it in a safe place offline to keep your account as secure as possible.

two-factor authentication

e. Please download your preferred 2FA application. We suggest Google Authenticator software be downloaded to the mobile device.

f. Open the 2FA application and take a screenshot of the QR code displayed.

g. Please remember to save the “Secret Key.” The “Secret key” will be needed if your mobile device is lost, and 2-Factor Authentication such as Google Authenticator is not available to access your account.

Note: Do not take a screenshot of the “Secret Key” on the mobile device. Please write it down and store it in a safe place.

h. Enter the six-digit code below the “Secret Key.”

i. Click Submit or tap Continue.

j. If you have any issues, contact H2cryptO through email or LIVE support number.
Note: Please remember that H2cryptO will never contact you directly in the event of any emergency. Thank you.

Passwords must be 12 characters long; please use special characters, numeric values, upper case, and lower-case characters. Spaces in between words will not be accepted.

Note: Please store your password in a safe location offline. Do not take a picture of the password and store it on your mobile device. We also recommend changing your password every 3 weeks to protect your account.

If a new mobile number has been assigned to the mobile device and the Google Authenticator key has not been exported before deleting the Google Authenticator app, please contact the H2cryptO client service dept. and they will be happy to assist with account access. Without the export key, we will not have the ability to restore the 2FA.

Note: If you have the export key, here are the steps to reconnect the Google Authenticator app.

a. Open the Google Authenticator App on your old mobile device.
b. Go to options in the upper right-hand corner (3 dots) and select “Export Accounts.”
c. Verify your identity and choose the account you wish to transfer from, and click next.
d. Download the Google Authenticator onto the new mobile device.
e. Open the Google Authenticator App and tap on the same option in the upper right-hand corner (3 dots).
f. Please select “Import” and scan the QR code from the old mobile device.
g. Tap on done for both devices.
h. login to your H2cryptO account and confirm the 2FA code on the new mobile device.

Phishing is a cybercrime in which targets victims through communication channels such as: telephone, email or SMS text message. Phishing is used by someone acting as a legitimate connection to entice individuals into providing sensitive information such as passwords, personal ID information, credit card, and banking details. This information obtained by the victim is then used to access important accounts and can result in identity theft and financial loss.

H2cryptO Phishing attempts are taken very seriously, and we document all incidents to protect our clients’ accounts. If you believe your account is in the wrong hands, don’t hesitate to get in touch with H2cryptO client service: 1-307-888-4H2O (4426); we are available 24/7/365 with LIVE support.

SIM (Subscriber Identity Module) is the small plastic card that slides into your mobile device. SIM swapping is mobile phone number theft. SIM swapping occurs when a bad actor contacts your wireless carrier and can social engineer the call center employee that they are, in fact, the owner of the mobile phone, using your data.

This attack vector allows your mobile number to be assigned to a new card; all of your incoming/outgoing calls, SMS text messaging, and pictures will be routed to whatever phone the new SIM card is in. At first, this attack may not seem like a huge problem; however, phone numbers are linked to our bank, email, and social media/cryptocurrency exchange accounts, you immediately understand the risk factors associated with it. Anyone that can swap the number will have access to all data of the victim.

Suggestions in the past have been made not to take screenshots of seed phrases or anything related to cryptocurrency wallets or exchanges. Please get in touch with your mobile provider to create a password so that if anyone contacts them, they will not only have to show proof of identity but be prompted to provide the secret password to prevent the swap from occurring.

General Data Protection Regulation or GDPR is a European Union (E.U.) data law that came into effect on May 25, 2018. GDPR is a data protection law to strengthen the protection of personal data for individuals in the E.U. The GDPR data law aims to increase transparency for how personal data is used and to provide E.U. residents (‘data subjects’) with more control over their data.

Does GDPR Apply to US Clients/Companies?

US clients and companies within the parameters of the GDPR should assume they will have to comply with all the Regulation’s requirements.

How will GDPR affect transparency with data?

GDPR regulates the control and processing of personal data for service providers like H2cryptO and allows the client or business to exercise certain rights with respect to the data. These data rights include: Specific rights to access, correct, restrict processing, export or delete their data. For more information about the GDPR, please refer to the U.K. Information Commissioner’s Office’s guide to the general data protection regulation.

For questions or concerns regarding how H2cryptO collects or uses your data, contact us at support@h2crypto.io.

If you were not expecting a device confirmation email, an attacker might be attempting or have access to your H2cryptO account. To protect your account, follow these steps:

a. Change the password to your H2cryptO account and the email account used with it.

b. Sign in to your H2cryptO account and go to https://www.h2crypto.io/settings/account_activity.

c. Review the active sessions associated with your account. If they look unfamiliar, you can easily revoke the sessions in your security settings. You can sign out of all other sessions or revoke all other confirmed devices. You can also sign out of individual web sessions or revoke specific devices. ContactH2cryptO Support, and we will investigate the unauthorized activity on your account and help secure your account.

Note: If any of the IP addresses or locations look unfamiliar, we strongly recommend that you review your internet browsing history to see if you access a website with an address other than the H2cryptO exchange: https://h2crypto.io/. If you did mistakenly enter your credentials into a website other than the official H2cryptO domain, include a link with your report to H2cryptO support or send it to security@h2crypto.io.

Since SMS text messages are linked to a phone number, they leave you open to phone number porting/network attacks. SMS attacks involve an attacker transferring or “porting” a victim’s phone number to a device the attacker controls, which allows them to take over the number and associated two-factor authentication codes. Using SMS as a 2FA option opens up an attack surface, and we advise that all H2cryptO accounts are secured with Google Authenticator instead.

H2cryptO will never call you for security purposes. We will only reach out using email communication. If you receive any incoming phone calls from H2cryptO, it could be a bad actor. H2cryptO client service team will never ask you to disclose or verify sensitive personal information such as user account info or password information on the phone. If you ever receive an unexpected call or message about an H2cryptO related problem, you should hang up immediately. If you believe that you have spoken with a bad actor and someone has access to your account, please call H2cryptO client service immediately, and we will temporarily freeze the account. The number to reach is 1-307-888-4H2O (4426); we are available 24/7/365 with LIVE support.

a. Sign up for an H2cryptO account.

b. You will immediately be prompted to verify your account. Select the continue button.

verify your account

c. Please select the type of account that you will be using. Individual and Corporate options are available. Individual accounts are for personal use. Corporate accounts will be used for Institutional purposes.

kyc2

d. Your personal details will need to be completed for account verification, such as:
• First/Last Name
• Gender
• Street Address
• Date of Birth
• Phone Number
• Tax Country

e. Select the dropdown menu and select Document Type*

select Document Type

f. Please select Drivers License, Government ID, Passport, or Other.

g. Please upload your Proof of Identity. This item must include:
Full, Legal Name
Date of Birth
Expiration Date

h. Once all documents have been submitted, you will receive a notification in your email that KYC (Know Your Client) has been completed.

If you get this error, there was an issue submitting your ID; please wait 15 minutes and try to upload it again. Your network connection may be a factor involved with the upload. We suggest using your mobile device to submit your ID or Passport to your account. Mobile devices have a better quality camera than laptops or other external cameras.

To verify your ID, open the H2cryptO app and go to Settings | Identity Verification.

a. If you are in the United States, upload a state driver’s license or ID and answer the verification questions. Passports and Utility bills can be used as forms of identity verification. Please call our client service dept. for details.

b. If you are in the EU, Australia, Canada, or Singapore, upload two different forms of identification (driver’s license, passport, national ID card). If you are verifying identification from two countries, contact H2cryptO support.

c. If you are in the United Kingdom, upload a driver’s license, government-issued ID, or passport and answer the verification questions.

We may need to verify some additional information. Please make sure you completed the Profile Details section when you set up your account.  Then check the information on the Buys and Sells section of the exchange. If buy or sell options are still disabled, please get in touch with our client services dept. Your KYC documentation may have not been approved. It may be possible that the account has not been funded as well.

When uploading a U.S. passport, driver’s license, or state ID, make sure:

  1. There is no glare when taking a picture of the document.
  2. The image is bright and well-lit.
  3. The image is clear, and all corners of the document are fully visible.
  4. The ID is fully visible, unblocked, unobstructed, or not redacted.
  5. The expiration date is valid, and the document is not considerably damaged

Contact support if the country on your account is incorrect or does not match the ID you uploaded. Make sure you are uploading an approved type of identification. We cannot accept any other types of ID. You may need to apply for a new valid ID before verifying your identity.

What should I do if my physical address isn’t accepted?

Try different variations on your address. For example, include the apartment number on a separate line or the first line. You can also enter the apartment/unit number and not the words “apt” or “unit.”

What to do when receiving an error that my information doesn’t match?

All information must appear exactly as it does on your ID. Please make sure you are typing/submitting your full legal name.

Am I too young to register?

If you are under 20 years old, there may not be enough information in the public record to verify your identity sufficiently. If we cannot completely verify your identity using the information you entered, we may ask to verify your residential address.

How do I verify my residential address?

Upload a photo of a utility bill, up-to-date bank statement, or credit card statement that shows your residential address along with your name. Be sure to block out the account number or any other sensitive information first. This document must be dated within the last 3 months and be visible in its entirety.

What if I am having issues uploading my document? 

  1. Make sure your utility bill, bank statement, or credit card statement uses a Latin-character the alphabet that includes your full residential address.
  2. Take a photo or scan the entire document in natural sunlight without cutting off any corners or sides. If you use an app or program to take the photo, make sure it does not include any logos or watermarks.
  3. Ensure the ID is fully visible and in focus.
  4. Use the Chrome browser to complete the verification.
  5. If you are using the camera on a computer, try selecting Mobile Camera during the verification process. Since the verification email link will be sent to your phone number, you can use your mobile phone’s camera to complete the process.
  6. Refresh the page to restart the upload process. Do not try to complete the process until you address the issue.

Know Your Client (KYC) guidelines require that investors make an effort to verify the identity and risks involved with maintaining a client/business relationship. The KYC procedures are set within the broader scope of a bank’s Anti-Money Laundering (AML) policy. Companies within financial services of all sizes also employ KYC processes to ensure their proposed customers, agents, consultants, or distributors are compliant and actually whom they claim to be.

What is the best way to take a photo of myself?

  1. We may need a photo of you in case we need to recover your account, if you lose your two-factor authentication attached to your mobile device, or if we need additional security precautions. To take the best quality photo:b. Make sure the direction of the light is in front of you so that your face is clearly visible.c. Face the camera directly.d. Make sure the photo extends from your shoulders to the top of your head, like a passport photo.e. Use a plain white wall as a background.f. Do not wear sunglasses or hats.g. If you are wearing glasses in your ID, wear them in your selfie photo. If you are not wearing glasses in your ID photo, remove them for your selfie photo.

Note: Mobile device cameras have a better quality for taking pictures of ID than a traditional laptop camera.

Purchasing Cryptocurrency

There are two ways to purchase ETH within the H2cryptO exchange. The first is the “Quick Buy/Sell” option, and the second is through the “Trade” module; both purchase methods will be displayed within this Knowledge Base article.
a. Select the Quick Buy/Sell module once logged into H2cryptO exchange.

How can I buy Ethereum1

b. Select trading pair ETH/USD in the upper left-hand corner.

c. Select the amount of ETH(Ethereum) you wish to buy.
d. Select place order on the right-hand side.
e. Confirm/Place order.
f. Once the order has been confirmed please select the Wallet option in the left-hand side modules.

select the Wallet

g. Once the transaction has been completed amount should be present within the “ETH” Wallet balance.

Purchasing ETH through the “Trade” module is easy as well:

a. Select the “Trade” option on the left-hand side of the H2cryptO exchange.

Trade option

b. Select the correct trading pair at the top left corner of the trade page

c. Make sure that “Buy” is selected and choose “Market” or “Limit” order.

d. Once all information to process the order has been reviewed the “Place Order” option can be selected.

e. A block explorer can be used to provide information about the transaction: https://etherscan.io/

Note: Ethereum Transactions can take up to 15 -20 minutes to fully process depending on the speed of the network.

ethercan

There are two ways to purchase BTC within the H2cryptO exchange. The first is the “Quick Buy/Sell” option, and the second is through the “Trade” module; both options available for purchasing will be displayed within this Knowledge Base article.

a. Select the Quick Buy/Sell module once logged into H2cryptO exchange.

b. Select trading pair BTC/USD in the upper left-hand corner.
c. Select the amount of BTC(Bitcoin) you wish to buy.
d. Select place order on the right-hand side.
e. Confirm/Place order.
f. Once the order has been confirmed, please select the Wallet option in the left-hand side modules.

Wallet option

g. Once the transaction has been completed amount should be present within the “BTC” Wallet balance.

Purchasing BTC through the “Trade” module is easy as well:

a. Select the “Trade” option on the left-hand side of the H2cryptO exchange.

There are two ways to purchase LTC within the H2cryptO exchange. The first is the “Quick Buy/Sell” option and the second is through the “Trade” module both methods will be displayed within this Knowledge Base article.

a. Please make sure that the Quick Buy/Sell option is selected once logged into the H2cryptO exchange.

How do I buy Litecoin

b. Please select the trading pair LTC/USD is selected as well as the amount you request to purchase.

c. Click the “Buy” button.

d. Input the amount that you wish to be purchased.

e. Select “Place Order”.

f. Once the order has been confirmed please select Wallet selection in left-hand side modules.

Wallet option

g. Once the transaction has been completed amount should be present within the “LTC” Wallet balance.

 

Purchasing LTC through the “Trade” module is easy as well:

a. Select the “Trade” option on the left-hand side of the H2cryptO exchange.

b. Select the correct trading pair at the top left corner of the trade page

c. Make sure that “Buy” is selected and choose “Market” or “Limit” order.

d. Once all information to process the order has been reviewed the “Place Order” option can be selected.

e. A block explorer can be used to provide information about the transaction.

Note: Litecoin addresses begin with “L” or “M” and you will need a valid address to receive Litecoin

https://live.blockcypher.com/ltc/

Yes, you are required to report losses as well as gains on all H2cryptO exchange transactions. The Internal Revenue Service holds all investors liable for reporting income and transactions whether you receive a tax form from a crypto exchange or not. Cryptocurrency is considered “property” for federal income tax purposes and is treated like a capital asset(stock or bond). H2cryptO Exchange provides all transaction history available to clients for this purpose.

If you require a record of your balance or trade history, a .csv file can be downloaded from the trading section of H2cryptO exchange:

download-csv

H2cryptO exchange is not responsible to provide any tax advice. We suggest consulting with a licensed tax advisor. Cryptocurrency laws are different in every country. H2cryptO does not provide tax forms or statements but these documents may be helpful:
• IRS form Q36-Q38 can be used as a trusted guideline to report.

• Form 8949 can be used to report capital gains and loss. The transaction report we provide can be used to fill out the info in this form.

• Form 1099-MISC (Miscellaneous Income) can be used to report any rewards/fees from staking or any other promotional form of income (educational reward, airdrop).

• Form 1040(Schedule D) can be used as well for gains and losses reporting. This will summarize all information to report capital gains.

Disclosures

H2cryptO, Corp will adhere to section 326 of the USA PATRIOT Act that requires covered financial institutions to implement a written Customer Identification Program or CIP that is appropriate for it size and type of business and that includes certain minimum requirements. The CIP must be incorporated into H2cryptO’s compliance program, which is subject to approval by the H2cryptO’s board of directors. H2cryptO has implemented a CIP to know and be able to verify the identity of all its customer on a constant basis. The CIP is intended to enable H2CryptO to form a reasonable belief that it knows the identity of each of its customers. The CIP must include reasonable and practical risk-based procedures for verifying the identity of each customer.

Prime Trust User Agreement

Getting Started

Governments enforce regulations and financial sanctions that prohibit transactions with certain high-risk regions. H2cryptO does not permit access to its website or mobile application in any jurisdiction that is subject to the sanction’s programs administered by the U.S. Treasury and other governing bodies. Clients who try to log in from one of these prohibited regions will be prevented from accessing our services. Should a client attempt to access the H2cryptO website or mobile application, access will be denied, and they will be notified that they are trying to log in from a prohibited region. Access to your H2cryptO account will be restricted as long as you are in the prohibited region.
If you reside in a region that is not prohibited, your access will be restored once you log in from that region and, if necessary, you may need to verify your identity again. If, however, H2cryptO requires that our clients are located in an unprohibited region or are violating sanctions your account will be closed and H2cryptO will take any other actions required by law. for further questions please visit the U.S. Treasury and the Office of Foreign Assets Control (OFAC).

Restricted Jurisdictions

Countries

  • Afghanistan
  • Algeria
  • Bangladesh
  • Belarus
  • Bolivia
  • Burkina Faso
  • Cameroon
  • Cape Verde
  • Central African Republic
  • China
  • Congo (the Democratic Republic of the)
  • Congo (the)
  • Cuba
  • Côte d’Ivoire
  • Egypt
  • Eritrea
  • Ethiopia
  • Ghana
  • Haiti
  • Honduras
  • Iran
  • Iraq
  • Kenya
  • North Korea
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Mali
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nepal
  • Nigeria
  • Pakistan
  • Qatar
  • Russian Federation
  • Saudi Arabia
  • Senegal
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sri Lanka
  • Sudan (the)
  • Syrian Arab Republic
  • Tanzania
  • Uganda
  • Ukraine
  • United Arab Emirates
  • Venezuela*
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe

 

Restricted Jurisdictions

US States:

  • New York
  • South Dakota

Bitcoin addresses are technically ‘anonymous,’ but if an address can be linked to a real-world identity such as an IP address or Geolocation, Bitcoin offers no privacy. Bitcoin is not completely anonymous but offers a great level of privacy together with transparency. It is not as anonymous as hard-cash, but it is significantly more than credit card or bank transactions. Also, there are technologies to protect against financial corruption. Chainanalysis, Elliptic, and Ciphertrace offer blockchain forensics software to trace and audit Bitcoin and other cryptocurrency transactions.

  1. Yes. Real stores are starting to accept Bitcoin as a payment.
  2. Over 120,000 merchants now accept bitcoin. Notable ones include Amazon, Microsoft, Tesla, Expedia, Newegg, and Overstock. Its number increases by the day.
  3. Many online services offer convenient applications for both the consumer and the store to buy and sell very easily using Bitcoin. Now you can find many ATMs called BTM’s (Bitcoin ATMs) across the United States. Coinhub is a website that provides geographical details for Bitcoin ATMs within your area. https://coinhubatm.com/
  4. BlockFi, Crypto.com, and Bitpay offer credit cards that can be filled up and used as a VISA card. Some of these platforms offer rewards for using cryptocurrency.

You must be over 18 years of age and meet the following criteria you can create an H2cryptO account:

  1. Government-issued photo ID (18 years or older)
  2. Internet-enabled computer (Windows or Mac) or mobile device (iOS or Android) with the latest operating system installed.
  3. Email to receive notifications.
  4. Latest version of the H2cryptO app or a browser that has been updated to the most recent version. We recommend using the Brave browser, which is a privacy-first, crypto-powered

the browser that blocks websites from tracking you by default.

  1. A mobile device to connect Two-factor authentication for securing the account.

Note: H2cryptO doesn’t charge a fee to create or maintain your account.

 

To create an account, follow these steps:

  1. Go to https://www.h2crypto.io in your browser or open the H2cryptO app on your computer or mobile device.
  2. Click the Sign-Up button.

You can contact H2cryptO using the channels below. We will never ask for your password or 2FA verification codes, and we will never ask you to install remote sign-in software on your computer. If anyone contacts you claiming to be H2cryptO support, contact us immediately and do not comply with any of their requests. Also, H2cryptO will never make outbound phone calls, but we may contact you through SMS. H2cryptO will also never ask for “charitable donations.”

Email Contact:

To contact us by email:

  1. Visit our Support page at https://h2crypto.io/support.
  2. Provide as much detail as possible regarding your issue.
  3. Do not submit multiple tickets for the same ticket.

We will respond to your ticket as quickly as possible.

 

AI Chat:

The H2cryptO website allows you to chat with our H2cryptO service team 24 hours a day, seven days a week. If you need immediate help with your account, use the chat on our website. A high-priority ticket is created through this channel, and you will get the fastest response.

Phone:

H2cryptO Support is available at 1-307-888-4426 (4H2O), 24/7/365, to answer your questions. Please remember that H2cryptO will never call you directly.

Note: Do not use Twitter or Telegram to request support. We use Twitter @h2exch to communicate status updates about H2cryptO products.

We use Telegram (https://t.me/H2cryptO) to communicate scheduled updates about current events and system downtime. If you discover a scam attempt or malicious links on our Telegram channel, please email details to us at xxx@h2crypto.io.

Portfolios allow you to segregate activity, strategy, and balances in your account. You can view and manage your trading activity in your portfolio.

What can I do with a portfolio?

a. View account balances with all of your cryptocurrencies and tokens.
b. View current market prices as well as account activity.
c. Account transaction activity can be downloaded to receive info to pay taxes.
d. View the history of the H2cryptO portfolio.
e. View fundamental analysis of the market.

fundamental analysis

Can I delete a portfolio?
You cannot delete the default portfolio or any portfolio containing funds. You must transfer funds before you can delete a portfolio with funds in it.

Bitcoin is the original Peer-to-Peer Electronic Cash System. Bitcoin was launched on Jan. 3, 2009, by an anonymous software developer named Satoshi Nakamoto, who mined the first block on the Bitcoin network, known as the genesis block, thus launching the world’s first adopted cryptocurrency. Bitcoin is used to transfer value over the internet or act as a store of value like gold, silver, or other commodities without banking intermediaries to facilitate the transaction.

Bitcoin has a total market cap of 21,000,000 (finite supply). This limit, known as the hard cap, is encoded in Bitcoin’s source code and strictly enforced by nodes on the network. Every bitcoin is made up of 100,000,000 Satoshi’s, the smallest amounts of bitcoin, allowing participants to purchase fractions of a bitcoin.

Bitcoin uses public-key cryptography to record, sign and send transactions over the Bitcoin blockchain. Bitcoin does not exist in physical form; the fixed value is transacted directly between the sender and the receiver. These transactions are executed publicly through a transparent, immutable, distributed ledger technology called a blockchain. Bitcoin was purposely created to be slow and has 4-6 transactions per second for processing.

Blockchains are data structures that allow the ability to create a shared ledger of transactions that are transparently allowed to be viewed among a network of participants. Blockchains use cryptographic functions to securely allow users to change the ledgers autonomously without the need of a centralized authority such as a financial institution or a third-party entity.

Blocks of data are recorded or added to these ledgers that of which makes it impossible to change or maliciously tamper with. This process is known as immutability. When participants run a Bitcoin node they download the history of transactions that have been previously added to blocks.  Algorithms are used to execute and verify the transactions. Nodes(computers) on the network come to a consensus and agree that the transaction is validated. The transaction is then placed in a block and added to the particular chain.

The word blockchain can be used for a variety of distributed ledger technologies but all are using data structures to verify consensus processes in a democratized way. There are a plethora of different blockchains, cryptocurrencies, and consensus mechanisms, designed to cater to the amount of data to be stored as well as the number of users that will be participating in the network. Bitcoin being one of the first inventions to utilize this technology is “permissionless”. This allows the separation between money and state.

Bitcoin is considered an “open” blockchain which is: open, public, borderless, neutral, and censorship-resistant. There are open and private blockchains in existence.

Cardano is backed by three entities: IOHK, The Cardano Foundation, and Emurgo. IOHK is a blockchain research and development company founded by Charles Hoskinson, and Jeremy Wood contracted to work on Cardano from 2015 through 2020. The Cardano Foundation is a non-profit organization focused on core development and ecosystem growth for Cardano.

Cardano is an open-source, smart-contract platform that aims to provide multiple features through layered design. Its modularization will eventually allow for network delegation, sidechains, and light client data structures. Cardano uses Proof-of-Stake (PoS) version called Ouroboros to secure the network and manage the block production process. The network features a native token called ADA that gives staker’s a claim on new issuance in proportion to their holdings and allows users to pay for transactions.

Cardano is a proof-of-stake blockchain platform that says its goal is to allow “visionaries” to bring about positive global change. Cardano also aims to “redistribute power from unaccountable structures to the margins to individuals” — helping to create a more secure, transparent, and fair society.

Chainlink was created in 2017 by Sergey Nazarov. Chainlink is a decentralized oracle network that functions as a data bridge between web 2.0 and web 3.0 between external data sources and public blockchains. Chainlink is a middleware between smart contracts on smart contracting platforms and external data sources, allowing smart contracts to access off-chain data feeds securely. The native cryptocurrency of Chainlink is called LINK.

The Chainlink network connects smart contracts to off-chain data from markets, events, and payments through its oracle network. Any participant with a data feed or any other API can join the Chainlink network and agree to retrieve and provide data to smart contracts. Node operators are paid in Chainlink LINK tokens for their services. Operators of nodes will also be able to stake LINK to service certain smart contract requests that require collateral when staking launches on the main net.

Chainlink divides its domain into three key areas: Oracle Selection, Data Reporting, and Result Aggregation. Chainlink retrieves the feed, connects with external sources from web2, and collects the real-world data requested in the SLA (service level agreement). Oracles then process the data and send it back to contracts running on the Chainlink blockchain. Lastly, the collection of the results of the data oracles return to an Aggregation contract. The Aggregation contract takes the responses, checks the validity of each answer, and returns a score.

Dogecoin (DOGE), an open-sourced digital currency, was created by Jackson Palmer and Billy Markus on Dec. 6th, 2013. Goge was created as a joke for a popular “Doge” Internet meme and features a breed of dog from Japan, “Shiba Inu,” for its representing logo. Markus and Palmer thought Dogecoin would make the cryptocurrency space more attractive to newcomers within the blockchain/cryptocurrency space growth since the Bitcoin use case was associated with illegal transaction activity on Silk Road and the deep web.

The Dogecoin code was inspired by a variant of Litecoin (LTC). It uses the “Scrypt” protocol enabling the transaction speeds to be quickly executed at 65,000 TPS. Tesla CEO and former PayPal creator Elon Musk have publicly addressed on social media that Dogecoin is his favorite coin. Dogecoin has been used primarily as a tipping system on Reddit and Twitter to reward the creation or sharing of quality content.

Dogecoin’s most notable experiment, however, was the way it was designed. There is now no limit on how much Dogecoin can be minted. There is no hard cap associated with the coin. Originally Dogecoin had a market cap of 100 billion, but developers changed the design to inflationary a few months before launch.

Ethereum, a blockchain smart contract platform, was created by Vitalik Buterin and eight other co-founders. Their main net officially launched July 30, 2015. Ethereum is an open-source, decentralized blockchain system that features its cryptocurrency labeled Ether. Ether (ETH) is the foundation for numerous other cryptocurrencies and the execution of decentralized smart contracts and building decentralized applications known as dApps. ETH primarily serves as a means of payment for transaction fees and as collateral for borrowing specific ERC-20 tokens within the decentralized finance sector, also known as DeFi.

Scalability has always been a known limitation for the current state of Ethereum. Although they have recently made improvements and upgrades to the network (ETH 2.0), in Nov. of 2017, the launch of CryptoKitties famously bottle-necked the network from high user activity. Another example was during the DeFi boom during the Summer of 2020, which caused transaction times and gas fees to inflate, making the platform unaffordable for retail users. Ethereum’s recent upgrades the network to account for better scalability and security measures without compromising the community’s values of decentralization.

Ethereum is unique in that it has been proven to last over time has passed through several distinct phases of strong demand. One of the most recent waves of tech innovation, DeFi has found startup entrepreneurs using Ethereum to create new protocols that replicate traditional financial services. Lending, Staking, and Borrowing can be executed and managed without the need for a third-party intermediary. DeFi has been talked about consistently in the media for lockdowns with regulators.

Litecoin was created in October 2011 by ex-Google and Coinbase engineer, Charlie Lee, Litecoin is a fork of Bitcoin’s source code that posits itself as “a silver to Bitcoin’s gold.” Technically, Litecoin is nearly identical to Bitcoin with key differences in block time, supply, hashing algorithm, and initial distribution. Litecoin aimed to keep the best aspects of Bitcoin while making some optimizations for its use as a medium of exchange.

Litecoin is a fork of Bitcoin’s codebase with 4x faster block times and 4xs the total supply. Litecoin has implemented several new features since its launch intended to improve its transaction & network speed without compromising the security and integrity of the network, including SegWit, the Lightning Network, and MimbleWimble.

Polkadot was founded by Dr. Gavin Wood in June of 2016. Gavin was one of the eight co-founders of Ethereum. Gavin Wood is also the inventor of the Solidity smart contract language, which is used to develop Ethereum smart contracts. Gavin wanted to “develop a sharded version of Ethereum.” He released the first draft of the Polkadot white paper in Oct. 2016.

Polkadot is a blockchain network that supports various interconnected, application-specific sub-chains called parachains (short for parallelized chains). Each parachain built within Polkadot uses Parity Technologies’ Substrate modular framework, which allows developers to custom craft specific components that suit their application-specific chain needs. Polkadot refers to these parachains that plug into a single base platform known as the “Relay Chain.” The relay chains provide security to the network’s parachains and contain Polkadot’s consensus, finality, and voting logic.

Polkadot’s first mainnet launched on May 27, 2020 which was the first stage of a multi-stage rollout process detailed in the project’s mainnet launch roadmap. Polkadot runs on a Nominated Proof-of-Stake (PoS) system, enabling DOT owners to claim staking rewards and validator positions. Polkadot also has a governance functionality handing control of the protocol over to the community to remain fully decentralized.

Polygon was created by Jaynti Kanani in 2013. Polygon is a protocol and a framework for building and connecting Ethereum-compatible blockchain networks. Polygon aggregates scalable solutions on Ethereum supporting a multi-chain ecosystem. Polygon, previously known as MATIC network, is an open-source, decentralized blockchain that quickly acquired Ubiquity after its main net launch in 2013.

Polygon combines the best of Ethereum and sovereignty into a full-fledged multi-chain system. Polygon solves real-world issues in Ethereum blockchains like high gas fees and slow speeds, without compromising security. This multi-chain system has the ability to fully benefit from Ethereum’s network effects, It is inherently more secure, open-source, and powerful.

Polygon is used by many developers in DeFi for the creation of dApps, DAO’s, and NFT’s. Polygon’s exponential growth and popularity are mainly due to support and tethering to the Ethereum network leading to the adoption of its blockchain. Billionaire Mark Cuban has invested in Polygon and actively supports the technology and its founders.

Bitcoin is a ground-breaking protocol capable of changing how we buy and sell goods through decentralized technology. However, in the past has only been used as a store of value but can also be considered a financial asset. Bitcoin + lightning network + taproot + RGB = the future of Bitcoin competing with Ethereum, Polkadot (parachains), Cardano, and other smart contract platforms. After this technology is deployed over the next few months, Bitcoin will be much more than a store of value. DeFi protocols will be integrated with Bitcoin blockchain, and Smart Contracts will be deployed just like other popular platforms that run dApps.

Two-factor Authentication (2FA) maintains an additional layer of protection for your H2cryptO account. Google Authenticator, a 2FA app available for download on Android/iOS can be used for this purpose. Once installed you will need to connect the spp to your H2cryptO account. Once 2FA has been enabled on your account, you must enter your password (the first factor) and your 2FA code (the second factor) when signing in to your H2cryptO account.

2FA codes are connected with a specific device (your mobile phone) or your phone number. For backup purposes, a security key can be saved to provide alternate access if the mobile device has been lost. H2cryptO recommends not to take a screenshot of the key and store it on the mobile device used to log in to your H2cryptO account. Instead, write the key down and store it in a safe place offline to keep your account as secure as possible.

security key

USD Coin was created in 2018 by Centre consortium, a joint venture involving Circle and Coinbase. The technology and governing framework are developed by Centre, while Circle and Coinbase are the first commercial issuers of USDC. USD Coin (USDC) is a fiat-collateralized stable coin that offers the advantages of transacting with blockchain-based assets while mitigating price risk. Each USDC is issued as an ERC-20 token on the Ethereum blockchain and is 100% collateralized by a corresponding USD held in accounts subject to regular public reporting of reserves.

USDC exists to solve two major issues: high volatility and convertibility between fiat currencies and cryptocurrencies. USDC filled the need for a fiat-collateralized stablecoin with strong governance and transparency. USDC publishes monthly public proof of 100% reserves of fiat tokens on CENTRE.io, providing clear rules and compliance guidelines for CENTRE members regarding USDC issuance.

H2cryptO verified your identity to prevent fraud and to create a safe crypto community. It also adds an additional layer of protection by ensuring that you are the only one with a link to your payment information. We aim to be a trusted cryptocurrency platform, so we only verify your identity through the H2cryptO website or mobile app. We do not accept copies of your ID via email.

H2cryptO is a service that requires two forms of ID. If you’re having trouble verifying your ID, we recommend using the H2cryptO mobile app. Verifying an ID from your H2cryptO account will apply to your account. Most clients can use our app and their mobile phone camera to resolve any issues with ID verification. Mobile cameras are usually higher quality(pixels) than a traditional laptop camera.

Trading and Funding

Yes, Bitcoin as well as all other cryptocurrencies can be exchanged for (USD, Yen, Euro, etc.) At any time for any reason, cryptocurrency can be converted to government-issued currency. H2cryptO exchange offers the ability to swap currency at any time and transfer it back to an account that has been pre-approved.

Bitcoin has been predicted by many to be the currency of tomorrow, but spending BTC for everyday items can be complicated.  Fortunately, having the ability to convert bitcoins to a usable currency such as USD is quick and easy.

H2cryptO charges a reasonable fee for conversion and if you have any technical issues or questions concerning how to use our services we have 24-7-265 LIVE technicians that can assist.

Note: It can take 1-3 days to receive your fiat USD$ depending on the platform you’re using and your country.
Trading and Funding

  1. Select the cryptocurrency pair that you request to be converted. BTC/USD is selected in the screenshot for example.
  2. Select the amount that you wish to sell
  3. Select “Place Order”
  4. USDTS should be transferred to the Wallet and can then be sent to the default bank account tied to the H2cryptO account. ACH cost will be added to the transfer.

2FA is mandatory for Cryptocurrency or Fiat withdrawals. Cryptocurrency withdrawals may take up to at least a 24 hour period to complete the settlement.

Link your bank account to your H2cryptO account using  ACH transfer for the equivalent value of the purchase. This allows you to select your bank account as the payment method when you buy cryptocurrency. Although you can start using the funds to buy and sell, they may not be immediately available for withdrawal from H2cryptO. Please be patient to allow time to process ACH as it could take up to 10 days.

Once your transaction is confirmed, your deposited fiat or purchased crypto will show up in your H2cryptO wallet under the Fiat options of the wallet section. You can buy, sell, or trade on H2cryptO immediately after your purchase.

When can I withdraw cryptocurrency from H2cryptO?

Before confirming a withdrawal, H2cryptO will notify you when it will be available to send through a disbursement verification email. Once processed H2cryptO clients will also have the option to send the funds instantly.

H2cryptO has a $5,000 per transaction maximum when clients fund their account via ACH or send ACH from their account. 2FA is mandatory for Cryptocurrency or Fiat withdrawals.  

a. Open the trading view at h2crypto.io/trade.
b. Select the Wallet module, then the “FIAT button”next to the crypto option.

FIAT button

. Now select the “Withdrawal” button.
d. Select the “ACH Bank Transfer or Wire Transfer” dropdown selection.

e. Please input data for the “Bank Account Name”, Bank Account “Type” , “Number”, “Routing Number” and “Amount” for the withdrawal.

Fiat withdrawals

f. Enter the USD “Amount” for the transfer.
g. Select “Submit” to confirm your withdrawal.

  1. Click on the “Wallet” module on the left-hand side of the page.
  2. Select the cryptocurrency wallet that you wish to send to.

Note: Bitcoin cryptocurrency will need to be sent to a Bitcoin Wallet address. Please do not send another cryptocurrency to a different Wallet address. Ex: Sending ETH to a BTC address.

  1. Generate a “destination” wallet address. This address is the Wallet that will be used to store your cryptocurrency in your H2cryptO account.

Note: The current balance should be available in your wallet module of the exchange.
trasfer croptocurrency

  1. Copy the destination wallet address and use it to send the cryptocurrency from the Source/3rd party exchange or cryptocurrency wallet. This could be another exchange wallet, Metamask or platform used to send/receive cryptocurrency.
  2. Select the amount of cryptocurrency that you request to send to H2cryptO.
    f. Click “Withdraw” and confirm.
  3. A Block explorer can show transactions being processed:  https://www.blockchain.com/explorer
  4. Insert the Wallet address and information will be provided for the transaction.

Link your bank account to your H2cryptO exchange account. Linking your account allows you to initiate an ACH transfer from your bank account to your wallet. Although you can start using the funds to buy and sell, they may not be immediately available for withdrawal from H2cryptO (or to send to H2cryptO).

Before confirming your purchase, select Available to send off H2cryptO on our website or use the H2cryptO app to select Available to withdraw on mobile. Once your transaction is confirmed, your deposited fiat or purchased crypto will show up in your H2cryptO wallet. You can buy, sell, or trade on H2cryptO immediately after your purchase.

a. Click on the “Wallet” module on the left side of the H2cryptO exchange.

b. Please select the “BTC” Wallet balance to select the correct wallet for use.
deposit Bitcoin

c. Select the “Generate Deposit Address” to send Bitcoin to. This is the destination the BTC (Bitcoin) will be sent to.

A. Go to the Quick “Buy/Sell” module on the left-hand side.

sell Bitcoin

B. Select the correct trading pair BTC/USD and select the “Sell Bitcoin” tab

C. Choose the amount you want to sell

D. Select place order
place-order

E. Select Wallet module

F. Balance should appear in USDT

A. Click on the “Wallet” module on the left-hand side of the page.

B. Select BTC. The balance should be available of total BTC.

Bitcoin

C. Select the amount of BTC that you request to send.

D. Type in the string of characters for the “Destination” wallet that client requests to send to.

E. Click “Withdraw”

F. 7 Confirmations will need to be verified before BTC is sent.

G. A Block explorer can show transactions being processed: https://www.blockchain.com/explorer

H. Insert the Wallet address, and the confirmation information will populate.

Note: H2cryptO client services dept. can walk the client through the process but “absolutely will not send the BTC or any other cryptocurrency.” Do not engage in sending transactions or providing financial advice!

a. Click on the “Wallet” module on the left-hand side of exchange.

b. Select the cryptocurrency Wallet that you wish to send to.

Note: Bitcoin cryptocurrency will need to be sent to a Bitcoin Wallet address. Please do not send another cryptocurrency to a different Wallet address. Ex: Sending ETH to a BTC address.

c. Generate a “destination” Wallet address. This address is the Wallet that will be used to store your cryptocurrency in your H2cryptO account.

Note: The current balance should be available in your Wallet module of the exchange.

send cryptocurrency to my H2cryptO wallet

d. Copy the destination Wallet address and use it to send the cryptocurrency from the Source Wallet. This could be another exchange, wallet or platform used to send/receive cryptocurrency.

e. Select the amount of cryptocurrency that you request to send to H2cryptO.

f. Click “Withdraw”

g. A Block explorer can show transactions being processed: https://www.blockchain.com/explorer

H. Insert the Wallet address and information will be provided for the transaction.

Sending Bitcoin or other cryptocurrencies is effortless once executed a few times. It has been compared in the past to learning how to send an email. You can select the amount to send as well as the destination of where it will go. The main objective is to know the “address” of the recipient. A Bitcoin or cryptocurrency wallet address is an identifier representing an alphanumeric string of characters:
3Hc5tYbu93ufb4ubYnk4Wnvk9kcnkndknBa

Cryptocurrency wallet addresses are long, often containing 26 and 35 alphanumeric characters in length, and usually start with a 1 or 3. These addresses can be represented as a QR code that you can scan in various cryptocurrency mobile applications. Once the wallet address has been obtained (destination address), please select how much will need to be sent, then send; once confirmations have been completed, the transaction is confirmed.

There is usually a small “network cost” or “gas cost” associated and included in the total transaction. These costs are often lower than using other forms of payment such as MoneyGram or Western Union (remittances).

Cryptocurrency doesn’t have any physical borders the way dollars, pesos, or euros do, so you can send crypto to friends, family, or merchants overseas as easily as sending it to someone sitting next to you. Lastly, you can send crypto without sharing your personal or banking info, making it more secure.

Every type of cryptocurrency has its definitive form of address. Please make sure if you are sending Bitcoin that the address is specifically a Bitcoin address. Do not send Bitcoin to an Ethereum wallet address, as you will lose your cryptocurrency.
Cryptocurrency transactions can take seconds as well as several minutes to arrive from source to destination. Once the transaction is verifiable and confirmations have been completed, the amount will be present in the wallet address.
Sending and receiving cryptocurrencies to wallet addresses is easy and can be used with friends and family or be sent halfway across the world.

2FA is mandatory for Cryptocurrency or Fiat withdrawals. Cryptocurrency withdrawals may take up to at least a 24 hour period to complete the settlement.

a. To transfer cryptocurrency from your H2cryptO wallet to another exchange or wallet, you need the destination address of that exchange or wallet.

b. Sign into your H2cryptO exchange account and navigate to the Wallet module (left-hand side).

c. Select the correct wallet to send the cryptocurrency from, and please make sure it’s the same type of cryptocurrency as the destination wallet.

Note: Do not send ETH to a BTC address; you will lose your cryptocurrency.

withdraw cryptocurrency

d. Select the withdraw option, amount of cryptocurrency, and the destination wallet address.
e. Select withdraw and confirm your transaction.

Cryptocurrency withdrawals may take up to at least a 24 hour period to complete the settlement. 2FA is mandatory for Cryptocurrency or Fiat withdrawals.  

If your H2cryptO account has been shut down due to user agreement violations, you can withdraw the remaining balance from your account. When you log in, you will be prompted to withdraw all fiat and digital currency from your account. To withdraw digital currency, obtain an external address from a third-party wallet provider and enter that address to withdraw the funds.

withdraw funds from a closed account

You can obtain an external digital currency address from:
a. Bitcoin: https://www.bitcoin.org/ (select Getting started with Bitcoin | Choose your wallet)
b. Ethereum: https://www.myetherwallet.com/
c. Litecoin: https://jaxx.io/ or https://www.litevault.net/

You can withdraw your fiat currency balance to a previously verified bank account. However, H2cryptO can no longer provide you with currency conversion or transactional services. To convert your digital currency, you must use a third-party brokerage or exchange. Once you have successfully withdrawn all funds from your H2cryptO account, you can request to close your account.

Your available balance is your total account value minus the funds you have on hold.

available balance calculated

H2cryptO wallet addresses are safe to display anywhere you want to accept tips, payments, or donations. It is impossible to steal digital assets with only a public address. The only way someone could access your digital assets would be if they had access to your H2cryptO account or your private key in the case of a non-hosted wallet.

Note: It is impossible to delete crypto addresses from your H2cryptO account. Deleting addresses from any wallet is highly discouraged since funds sent to an address with their private key deleted will be lost forever.

address associated with your H2cryptO account safe to display publicly

Public Key: (public address): Similar to how an email can be provided to anyone to receive messages, your crypto address can be provided to receive payments.

Private Key: Similar to the password for your email account, you will not be able to access and send a message without it. Digital asset wallets have a private key that is needed to send funds from a digital currency wallet.

H2cryptO offers a wallet service, which means we manage your private keys for you, securing your funds with a password, device confirmation, and two-factor authentication. We take security very seriously at H2cryptO and use our secure cold-storage technology to protect our client’s funds.

Market orders are used to buy or sell cryptocurrencies at the market’s current price available. A market order locks in a price for immediate execution, but it does not guarantee the specific price.

Market Order vs. Limit Order vs. Stop Order

Limit orders are used to buy or sell cryptocurrencies which sets a restriction on the maximum cost to be paid or the minimum cost to be received (the “limit cost”). Once the order has been filled, it will only be at the specified set limit price or better. Please remember that there is no assurance of execution. The appropriate time to use a limit order is to purchase the cryptocurrency at a lower cost or sell at a price higher than the current quote.

Cryptocurrency withdrawals may take up to at least a 24 hour period to complete the settlement.  2FA is mandatory for Cryptocurrency or Fiat withdrawals. 

H2cryptO clients will receive transaction costs while buying, selling, or transferring cryptocurrency or FIAT; these costs will be directly based on your country of residence.

H2cryptO acts as an intermediary with whom you can buy digital assets with fiat or other digital assets. H2cryptO charges a cost for every transaction. Some costs depend on the payment method you’re using and where you’re located.

Transaction Cost Breakdown Cost
Buy/Sell Transaction Cost 1.50%
Cryptocurrency Withdrawal Costs See Table Below
ACH Transfer $1.50
Wire Transfer/SWIFT
Inbound/Outbound Domestic $17
International $38
Recalls $55

AVAX0.03USDC8.5

Token/Coin Withdrawal Cost
ADA 1.0
BTC 0.0005
DOGE 16
ETH 0.004
LTC 0.009
LINK 1.0
MATIC 12
DOT 0.10
AVAX 0.03
USDC 8.5

H2cryptO uses a maker-taker cost model to determine trading costs. All orders that provide liquidity (maker orders) are charged different costs than orders that take liquidity (taker orders). Costs are calculated based on our pricing tier structure. You must receive a notification from H2cryptO that you have been confirmed to received access to a particular tier before the new transaction being executed to obtain the reasonable cost.

When H2cryptO clients place an order at the market price, and it is filled immediately, you are now the taker, and an H2cryptO client’s tier structure will determine the cost. If you place an order that is not instantly matched by an existing order, the order is placed in the order book. When in time another H2cryptO client places an order that matches, you are considered the maker and will pay between 0.00% and 1.50% depending on the cost tier.

Note: all traders without 1 M in assets will be subject to 1.50% cost for the transaction.

When H2cryptO clients place an order that gets partially matched immediately, you pay a taker cost for that portion. The remainder of the order is placed in the order book and, when matched, it is considered a maker order. You pay a maker cost for this remaining portion of the total order.

All H2cryptO exchange pricing tiers can take time to update. Before you trade, you should check your cost tier to ensure you are in the updated pricing tier.

How are taker costs calculated?

Taker costs are based on total USD trading volume over the trailing 30-day period across all order books. Transactions made on books quoted in USD, e.g., BTC-USD, are counted as the total USD amount of each filled order. Transactions made on non-USD books are converted to USD based on the most recent fill price on the respective book. For example, if you purchase 1 ETH on the ETH-BTC book, it will be immediately converted to a USD equivalent based on the most recent fill price on the ETH-USD book.

Tier Maker/Taker
$1M-$10M 0.70% / 0.80%
$10MM+-$20MM 0.45% / 0.55%
$20MM+-$50MM 0.30% / 0.40%
$50MM+ Please Inquire

* H2cryptO has a tiered structure organizing the 30-day period across all order books

If you suspect fraudulent activity on your account, contact H2cryptO Support immediately. You can email H2cryptO at support@h2crypto.io.

If you have not heard back with email response, please contact H2cryptO client service:

1-307-888-4H2O (4426).

Cryptocurrency withdrawals may take up to at least a 24 hour period to complete the settlement. 2FA is mandatory for Cryptocurrency or Fiat withdrawals.  

When you use a linked bank account to deposit funds in your H2cryptO fiat wallet or purchase cryptocurrency, this type of transaction is not a wire transfer in which H2cryptO receives the funds immediately. For security purposes, you must wait before you withdraw or send to H2cryptO. The length of time you have to wait depends on a variety of factors: your account history, transaction history, banking history, etc. Withdrawal-based limit holds typically expire at 4 pm PST on the date listed.

Will my withdrawal availability affect other purchases?

Yes. Your assets or deposits are subject to the account’s existing restrictions, regardless of the payment method. Making debit card purchases or wiring funds from your bank to your H2cryptO wallet does not affect your ability to withdraw funds. If there are no restrictions on your account, you can purchase crypto to send off of H2cryptO immediately.

H2CRYPTO DASHBOARD

Introducing H2cryptO’s Exchange

The easy-to-use H2cryptO exchange is catered to your trading needs delivering a seamlessly experience that is divided into multiple modules customized to fit your trading needs:

  • Easy to buy, sell and manage your cryptocurrency on the go
  • Simple one-click buy/sell button
  • Denominations of $50, $100, $200, $500, and $1,000
  • Customizable size button for more simplistic purchases and sales
  • Keeping up to date trends, build your cryptocurrency portfolio
  • Execute your trading strategy with easy-to-use tools anytime, anywhere
  • No compromising on transaction speeds, uptime and security
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